Terms of Use

Last Updated: August 16, 2025

Welcome to Seravolentix. These Terms of Use govern your access to and use of our online services, including our website, platforms, and related services. By accessing or using our services, you agree to be bound by these terms.

1. Acceptance of Terms

By creating an account, accessing our website, or participating in any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, you must not use our services.

2. Description of Services

Seravolentix provides online group services focused on collaborative interaction, experience exchange, and structured work processes. Our services include:

Access to online group sessions and workshops
Interactive platforms for participant collaboration
Educational resources and materials
Professional facilitation services
Tools for goal achievement and mutual support

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our services, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and promptly update your account information
Maintain the security of your password and account credentials
Notify us immediately of any unauthorized use of your account
Accept responsibility for all activities that occur under your account

3.2 Eligibility

You must be at least 18 years of age to create an account and use our services. By registering, you represent and warrant that you meet this age requirement.

3.3 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion if you violate these Terms of Use or engage in conduct that we deem inappropriate or harmful to our services or other users.

4. User Conduct and Responsibilities

4.1 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these terms. You agree not to:

Violate any applicable laws or regulations
Infringe upon the rights of others, including intellectual property rights
Transmit harmful, offensive, or inappropriate content
Harass, threaten, or intimidate other users or staff
Impersonate any person or entity
Interfere with or disrupt the services or servers
Attempt to gain unauthorized access to any part of the services
Use automated systems or software to extract data from our services
Engage in any commercial activities without our prior written consent

4.2 Group Participation

When participating in group sessions, you agree to:

Respect the confidentiality of other participants
Engage constructively and professionally
Follow facilitator guidelines and instructions
Contribute positively to the group environment
Respect scheduled session times and commitments

5. Content and Intellectual Property

5.1 Our Content

All content provided through our services, including text, graphics, logos, images, audio, video, software, and materials, is owned by Seravolentix or our licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from our content without explicit written permission.

5.2 User Content

You retain ownership of any content you submit, post, or share through our services. By submitting content, you grant Seravolentix a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your content in connection with providing and promoting our services.

5.3 Content Standards

You are solely responsible for your content. You represent and warrant that:

You own or have the necessary rights to your content
Your content does not violate any third-party rights
Your content complies with these Terms of Use
Your content is accurate and not misleading

6. Payment and Fees

6.1 Service Fees

Certain services require payment of fees. All fees are stated in South African Rand and are non-refundable except as expressly stated in our refund policy or required by law.

6.2 Payment Processing

You agree to provide current, complete, and accurate payment information. You authorize us to charge your designated payment method for all fees incurred. If payment fails, we may suspend or terminate your access to paid services.

6.3 Price Changes

We reserve the right to modify our fees at any time. We will provide reasonable notice of any fee changes. Your continued use of services after fee changes constitutes acceptance of the new fees.

7. Cancellation and Refunds

7.1 Cancellation by User

You may cancel your participation in services according to the cancellation policy applicable to the specific service or program. Cancellation policies vary by service type and will be clearly communicated at the time of enrollment.

7.2 Cancellation by Seravolentix

We reserve the right to cancel any service or session due to insufficient enrollment, facilitator unavailability, or other operational reasons. In such cases, you will receive a full refund of fees paid for the cancelled service.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Use by reference. By using our services, you consent to our data practices as described in the Privacy Policy.

9. Confidentiality

During group sessions and interactions, you may be exposed to confidential information shared by other participants. You agree to:

Maintain the confidentiality of information shared by others
Not disclose, reproduce, or use such information outside the group context
Respect the privacy and personal boundaries of all participants

10. Disclaimers and Limitations of Liability

10.1 Service Availability

Our services are provided on an "as is" and "as available" basis. We do not warrant that:

The services will be uninterrupted, timely, secure, or error-free
The results obtained from using the services will be accurate or reliable
Any errors in the services will be corrected
The services will meet your specific requirements

10.2 No Professional Advice

Our services provide educational and collaborative experiences but do not constitute professional advice, including medical, psychological, legal, or financial advice. You should consult qualified professionals for specific advice tailored to your situation.

10.3 Limitation of Liability

To the maximum extent permitted by law, Seravolentix and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, resulting from:

Your use or inability to use the services
Unauthorized access to or alteration of your content
Statements or conduct of any third party on the services
Any other matter relating to the services

10.4 Maximum Liability

Our total liability to you for all claims arising from or related to the services shall not exceed the amount you paid to Seravolentix in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Seravolentix and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

Your use of the services
Your violation of these Terms of Use
Your violation of any rights of another party
Your content or conduct on the services

12. Third-Party Links and Services

Our services may contain links to third-party websites or services that are not owned or controlled by Seravolentix. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Seravolentix shall not be liable for any damage or loss caused by your use of any third-party content or services.

13. Modifications to Terms

We reserve the right to modify these Terms of Use at any time. We will notify you of material changes by:

Posting the updated terms on our website
Updating the "Last Updated" date
Sending notification to your registered email address for significant changes

Your continued use of the services after any modifications constitutes acceptance of the updated terms. If you do not agree to the modified terms, you must discontinue use of the services.

14. Termination

14.1 Termination by User

You may terminate your account at any time by contacting us at contact@seravolentix.com. Upon termination, your right to access and use the services will immediately cease.

14.2 Termination by Seravolentix

We may terminate or suspend your access to the services immediately, without prior notice or liability, for any reason, including:

Breach of these Terms of Use
Failure to pay applicable fees
Conduct that we deem harmful to the services or other users
Extended periods of inactivity

14.3 Effects of Termination

Upon termination, all licenses and rights granted to you will immediately cease. Provisions of these terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

15. Dispute Resolution

15.1 Informal Resolution

If you have any dispute with Seravolentix, you agree to first contact us at contact@seravolentix.com and attempt to resolve the dispute informally. We will make good faith efforts to resolve any disputes amicably.

15.2 Governing Law

These Terms of Use shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

16. General Provisions

16.1 Entire Agreement

These Terms of Use, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Seravolentix regarding the services.

16.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16.3 Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Seravolentix.

16.4 Assignment

You may not assign or transfer these Terms of Use or your account without our prior written consent. We may assign our rights and obligations under these terms without restriction.

16.5 No Agency

No agency, partnership, joint venture, or employment relationship is created between you and Seravolentix as a result of these Terms of Use or your use of the services.

16.6 Force Majeure

Seravolentix shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, or internet service failures.

17. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Use or our services, please contact us:

Seravolentix
52 Selati Street and Garstfontein Road Alphen Park
Menlo Park, Pretoria, 0081
South Africa

Phone: +27343670146
Email: contact@seravolentix.com

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.